SUZOHAPP customer support pays dividends at Casino Sunborn

Casino management has gone to great lengths to create such a wonderful gaming experience. A great range of gaming solutions has been implemented. Here SUZOHAPP has played a key role to ensure that each solution is the correct one for its own application. SUZOHAPP has amassed 60 years of experience in the international gaming market and places great emphasis on customer dialogue. “We are here to advise our customers and offer the right choices to create the gaming experience they are looking for”, explains Harald Wagemaker, Executive Vice President Sales & Marketing of Gaming and Casino EMEA at SUZOHAPP. “With the widest selection of components and spare parts in global gaming, we are proud to have provided such a wide selection from our product range to Casino Sunborn”.

As global distributor for TransAct printers, the SUZOHAPP team was naturally able to communicate all the benefits of making use of the Epic 950® printer. As a result, the Epic 950® is fitted 100% on the slot machines at Casino Sunborn. Further examples of solutions supplied by SUZOHAPP to Casino Sunborn include all the casino locks – as a combination of ASSA DESMO locks and the SUZOHAPP STC locks. The tickets for the ticket printers are also sourced from SUZOHAPP.

“We go the extra mile for our customers and share our experience to advise on the best possible solutions”, notes Mr. Wagemaker. “For example, to provide optimal cash handling on the gaming floor, we have provided a billbox trolley alongside additional MEI cashboxes to enable the cashboxes to be simply swopped out during the note counting process”.

The transition of SUZOHAPP from product to solutions provider can be well seen at Casino Sunborn as well. Increasingly, SUZOHAPP can offer complete gaming solutions  – so combining individual products in the best possible way with their contract manufacturing solutions strategy. For example: Players can be discouraged for staying longer at slot machines in they are not sitting comfortably. This includes the positioning of their legs and feet. The SUZOHAPP slot machine stand enables players to stretch their legs underneath the slot machines. This ergonomic design helps players to feel more comfortable at the slot machines and so if they wish can relax and play longer.

Mr. Georg Tsonoulis, Duty Manager at Casino Sunborn Gibraltar, highlights the strong working partnership with SUZOHAPP, stating, “It is a real pleasure to work with SUZOHAPP. The team has shown great interest in our project right from the beginning and has been here to offer their expert advice. The diverse solutions we have implemented from SUZOHAPP have all helped us create the unique casino experience we have striven for”.

About SUZOHAPP:

SUZOHAPP provides highly engineered component solutions for interactive self-service hardware to the global amusement, gaming, industrial, transportation and vending markets by serving both equipment operators and original equipment manufacturers.  SUZOHAPP’s solutions include control devices and systems, currency handling equipment, display solutions, environmental products, machine operation components and payment systems.  With approximately 1,100 global employees in 19 countries serving more than 25,000 customers worldwide, SUZOHAPP has manufacturing, engineering, distribution and service facilities in 19 countries globally.  More information is available at www.suzohapp.com  SUZOHAPP is owned by affiliates of ACON Investments, L.L.C., a Washington, D.C.-based private equity investment firm that has managed over $3.5 billion of capital.  For more information, visit www.aconinvestments.com.