Casino Interlaken in Switzerland gives great feedback on DRGT system


Casino Interlaken in Switzerland gives great feedback on DRGT system

The first installation for DRGT in 2015 was a special one. Casino Interlaken came to the DRGT with an ‘SOS’ call – their system had failed. The problem was so bad that it had affected all slot machines. The casino was forced to switch off all slot machines for a full seven days due to problems with the system of the previous supplier.

 

 “We were faced with real damage to our corporate image – we had to react immediately. The previous systems supplier was no longer a viable solution for us – we made the conscious choice of moving to a new systems supplier”, explained Mr. Oliver Grimm, CEO of Casino Interlaken.

 

This choice was DRGT. The management team looked to the systems experience in other Swiss casinos – and the feedback for DRGT was overwhelming. Within four weeks of placing the order, DRGT had made the complete installation. “The speed from order to implementation was excellent”, Mr. Grimm continued. “The DRGT team is extremely professional. We are very pleased with the DRGT system and we can look back on 12 months of the system working excellently”.

 

Jens Sellgard is the COO at Casino Interlaken and knows exactly what he appreciates with the DRGT system: “The DRGT system is very stable – and I am referring to both hardware and software. The software is easy to handle and we have complete reports of our slots at our fingertips. We really appreciate that”.

 

Mr. Christian Eder, Operations Director at DRGT, comments, “The excellent feedback in the Swiss market contributed to Casino Interlaken management deciding in favour of DRGT. We had a customer in real problems and I am very proud of the quick and professional support our team gave them to ensure that their casino could return to normal business. Today they profit from a system that is serverless, so has no single point of error, and that offers a host of benefits. Last but not least, we have the service to match”.

 

Casino Interlaken was opened in 2002 and today offers over 120 slots and 5 live gaming tables. Interlaken is set in a beautiful location, between two lakes. It is very popular with international tourists as the highest railway station in Europe – Jungfraujoch – is situated very close by. The train reaches an altitude of almost 3,500 metres.